Spa Resources Australasia

Spa Etiquette

We ask to keep the noise to a minimum, as there are treatments in progress.
Arrival Time

We encourage you to arrive 15 minutes before your scheduled treatment time to complete your confidential client information form, relax and unwind prior to your treatment.
Late Arrivals

Arriving late will lessen your time spent with us, so we strongly encourage early arrival. As a courtesy to all our clients treatments are completed as scheduled.
What to Wear to the Spa

Casual attire is best. Jewellery and valuables should not be brought to the spa.
What to Wear in Treatments

Various treatments require different levels of undress; you will be advised by your therapist which articles of clothing need to be removed to enjoy the full benefits of your treatment. Our Spa Therapists are trained to discreetly drape over any areas not involved in treatments and disposable underwear is available to ensure your privacy is protected at all times.
Special Health Considerations

Please advise at time of booking any major health concerns, as some treatments may not be suitable for you.
Reservation Conditions

To secure your reservation we hold your credit card details. We understand that sometimes it is necessary for you to change your schedule, to avoid a full fee charge we prefer 24 hours notice, less than 6 hours notice will incur 50% fee charge. A "no show" will be charged at full price.
Refund Policy

All treatments once paid are non-refundable, nontransferable, and non-exchangeable.

We reserve the right to refuse treatment to guests who arrive intoxicated or under the influence of illegal substances.
Our therapists are trained professionals and any inappropriate behaviour will end your treatment immediately.
Treatments and charges are subject to change.
Please be aware that making an appointment at Shambhala Spa is an acknowledgement of these terms and conditions.